Good Practices related to Atenció a l'usuari

We’ve found 10 data sheets.

Improved VoIP management and costs with migration to the Cloud

Improved VoIP management and costs with migration to the Cloud
During the Covid-19 pandemic, the Benito Menni Healthcare Complex had to use the Cloud environment to manage its calls. As this experience turned out to be positive it was afterw...

13 Jun 2022

BENITO MENNI,COMPLEX ASSIS...

The patient’s experience as a transformation lever for the organisation

The patient’s experience as a transformation lever for the organisation
To improve the patients’ experience, we need to give them a voice and provide them with services and information. Sant Joan de Déu Hospital focusses on the first part, that is, g...

8 Sep 2018

HOSPITAL SANT JOAN DE DÉU...

An app to strengthen communication with the patient’s family.

An app to strengthen communication with the patient’s family.
Mobile app through which the family receives updated and constant information. The objective is to improve their link with the organisation and with the care and needs of the rel...

29 Sep 2018

Equip d’Atenció a l’Usuari...
PRYTANIS CENTRES ASSISTENCIALS

Automated system for the management of waiting times and flow of patients in the hospital

Automated system for the management of waiting times and flow of patients in the hospital
Implementation of an automated system for the management of turns at the Hospital Universitari Sagrat Cor, which enables: - The management of waiting times and the flow of patie...

18 Sep 2018

Luis García Andrés
HOSPITAL UNIVERSITARI SAGRAT COR

The Blanes and Calella Hospitals adhere to the ‘¡No Puedo Esperar!’ (I can't wait!) project

The Blanes and Calella Hospitals adhere to the ‘¡No Puedo Esperar!’ (I can't wait!) project
The Blanes y Calella hospitals have adhered to the ‘¡No puedo esperar!’ project, an initiative driven by the Associació de Malalts de Crohn i Colitis Ulcerosa de Catalunya and th...

8 Sep 2018

CORPORACIÓ DE SALUT DEL MA...

First SISCAT Centre Implementing Document Signature through Touch Tablets

First SISCAT Centre Implementing Document Signature through Touch Tablets
The Hospital de Campdevànol provides an answer to the Personal Data Protection Act (in Spanish, LOPD), through the implementation of the biometric signature, applicable to docume...

8 Sep 2018

HOSPITAL DE CAMPDEVÀNOL

Ments Despertes (Awake Minds), a training programme created by people who suffer from a mental illness

Ments Despertes (Awake Minds), a training programme created by people who suffer from a mental illness
Ments Despertes is a training programme conducted by people who suffer from some kind of mental illness, aimed at students of ESO, high school, vocational training and adult educ...

18 Sep 2018

Grup Som Via

Critical Patient's Nursing Care Satisfaction Rating

Critical Patient's Nursing Care Satisfaction Rating
Until recently, there was no nursing care satisfaction questionnaire either to collect what critical patients consider to be important aspects or to comprehensively assess that c...

8 Sep 2018

HOSPITAL DE LA SANTA CREU...

Identification of Needs and Resources to Improve Community Health for Basic Health Areas

Identification of Needs and Resources to Improve Community Health for Basic Health Areas
The Health Department (Departament de Salut), together with the Agència de Qualitat i Avaluació Sanitàries de Catalunya (AQuAS) and Catsalut, provides health professionals with s...

8 Sep 2018

CATSALUT

Supporters


SECA
La Unió
Club de Excelencia en Gestión
Cluster Salut Mental
CEX Centros de Excelencia
Associació Catalana d'Entitats de Salut

Sponsors


Comtec Quality

Partners


Hospital Sagrat Cor- Germanes Hospitalàries
Prytanis
Clínica Sant Antoni
Hospital Mare de Déu de la Mercè
Fundació Sanitària Mollet
Hospital Benito Menni
CHM Les Corts